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Delivery

Shipping Update

Please note that due to the high volume of orders placed during our One Day Sale it may take up to 10 working days for your order to be dispatched.

Local and international online deliveries safely dispatch from New Zealand. We use a third party warehouse who are New Zealand government approved to operate at any level, and have stringent protocols in place to ensure a safe and healthy work environment for their team.

FREE SHIPPING on orders over $150*

For more information, see the tables below. Prices listed exclude shipping oversized and heavy items. 

Within New Zealand

Orders within New Zealand are shipped with NZ Post, with authority to leave (no longer signature required). Gift wrapping excluded from our 'over $150 free shipping' threshold.


DELIVERY METHOD

APPROX DELIVERY TIME 

ORDER VALUE

PRICE

NZ Post

1 - 3 Working Days

Over $150.00 NZD

FREE

NZ Post

1 - 3 Working Days

Under $150.00 NZD

$8 NZD



Shipping to: Australia (if shopping on our New Zealand website)

Orders to Australia (excluding oversize items & gift wrapping) are shipped with DHL, via a signature service.

DELIVERY METHOD

APPROX DELIVERY TIME 

ORDER VALUE

PRICE

DHL - from NZ

2 - 4 Working Days

Over $150.00 NZD

FREE

DHL - from NZ

2 - 4 Working Days

Under $150.00 NZD

$15 NZD



Shipping to: United States & rest of world (if shopping on our New Zealand website)

International orders (excluding oversize items & gift wrapping) are shipped with DHL Express, via a signature service.

DELIVERY METHOD

APPROX DELIVERY TIME 

ORDER VALUE

PRICE

DHL - from  NZ

2 - 5 Working Days

Over $150.00 NZD

FREE

DHL - from NZ

2 - 5 Working Days

Under $150.00 NZD

$25 NZD

 


Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier.

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.

 

Oversized and heavy items

Oversized and heavy items are shipped with New Zealand Post.

 

DELIVERY METHOD

APPROX DELIVERY TIME 

ORDER VALUE

PRICE

NZ Post - from NZ

14 - 21 Working Days

All oversized items

Calculated at checkout

 

Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Kalon Cots, Bassinets, Bouncinettes, Changing Tables, Moses Baskets, Highchairs, Mattresses, Wooden Trolley, Easel, Wishbone Bikes, Hammocks and Hammock Stand.

Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout. 

 

Duty and Taxes

Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us. We will only pay duties and taxes for customers based in the United States, United Kingdom and Europe regions.