we are still sending all your baby essentials. any non-essential items will be available for preorder only. for more info, see here. take care, nb xx

Delivery

Our online store is open, but we are only sending essential items and orders in New Zealand during the lockdown. 

We have had direct communication with the Ministry of Business, Innovation and Employment who have allowed us to continue based on the products we sell and how we operate, we know we need to do our part to minimize the risk and spread of Covid-19. All online orders are processed by a third party logistics business that has been deemed essential during the lockdown, who are also operating other essential businesses. They have put full safety and hygiene measures in place to ensure a safe and controlled work environment for their team. 

Any non-essential items will be available for preorder only, and any orders that include any preorder items will be held and sent after the lockdown.

Thank you for your support. Take care, xx Nb

 

FREE SHIPPING on orders over $150

For more information, see the tables below. Prices listed exclude shipping oversized and heavy items.

 

Within New Zealand
Delivery in New Zealand is by signature required courier only.

Delivery MethodApprox Delivery Time Order ValuePrice
Courier Post 1 - 3 Working Days Over $150.00 NZD FREE

Courier Post

1 - 3 Working Days

Under $150.00 NZD

$6 NZD

Shipping to: Australia
Delivery in Australia is by signature required courier only.

Please note the current delivery time to Australia is 2-3 working days after dispatch (via DHL) total timeframe including processing is aimed to be 3-5 working days.

Delivery MethodApprox Delivery Time Order ValuePrice
Toll Priority 3 - 5 Working Days Over $150.00 NZD FREE

Toll Priority

3 - 5 Working Days

Under $150.00 NZD

$15 NZD

Shipping to: United States & rest of world
We are now sending international orders with DHL to give you a fully tracked, faster delivery on Nature Baby orders.

Delivery MethodApprox Delivery Time Order ValuePrice
DHL 2 - 5 Working Days Over $150.00 NZD FREE

DHL

2 - 5 Working Days

Under $150.00 NZD

$25 NZD

Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.

If you would like a faster courier service please contact our customer service team who will be able to assist you.

Oversized and heavy items

Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Kalon Cots, Bassinets, Changing Tables, Moses Baskets, Highchairs, Mattresses, Wooden Trolley, Easel, Wishbone Bikes, Hammocks and Hammock Stand. Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout. Please note that due to their oversized nature, all Moses Baskets will be sent via NZ Post, delivery within 5-12 working days from dispatch. 

Duty and Taxes
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us