our Wellington store is now open! come and visit our lovely team at 21 Jessie St, Te Aro. for store hours, see here. xx

Delivery

We are now permitted to send all items from our website! We use a third party family-run warehouse who have been operating during the lockdown as an essential service, and have stringent protocols in place to ensure a safe and healthy work environment for their team. Please allow 1-2 working days for your order to be dispatched, we are doing everything we can to get these to you as soon as possible. You will receive a dispatch email with tracking details as soon as your order has been completed. 

Couriers are very busy at the moment, so we do ask for your understanding if there are delays in receiving your order. Courier Post have advised that most of their parcels are now being delivered on time, so throughout New Zealand your order should arrive within 2-3 days from dispatch, though please allow an additional day or two to be safe. All our deliveries will be contactless, and our courier drivers will sign for parcels on your behalf after greeting you from a safe distance.

Our two Auckland stores are now open, and we are trialling free same-day click & collect at the moment, for more info see here.

Thank you for your understanding and support. Take care, xx Nb

 

FREE SHIPPING on orders over $150

For more information, see the tables below. Prices listed exclude shipping oversized and heavy items. 

 

Within New Zealand
Delivery in New Zealand is by signature required courier only.

Delivery MethodApprox Delivery Time Order ValuePrice
Courier Post 2 - 3 Working Days Over $150.00 NZD FREE

Courier Post

2 - 3 Working Days

Under $150.00 NZD

$6 NZD

Shipping to: Australia
Delivery in Australia is by signature required courier only.

Please note the current delivery time to Australia is 2-3 working days after dispatch (via DHL) total timeframe including processing is aimed to be 3-5 working days.

Delivery MethodApprox Delivery Time Order ValuePrice
Toll Priority 3 - 5 Working Days Over $150.00 NZD FREE

Toll Priority

3 - 5 Working Days

Under $150.00 NZD

$15 NZD

Shipping to: United States & rest of world
We are now sending international orders with DHL to give you a fully tracked, faster delivery on Nature Baby orders.

Delivery MethodApprox Delivery Time Order ValuePrice
DHL 2 - 5 Working Days Over $150.00 NZD FREE

DHL

2 - 5 Working Days

Under $150.00 NZD

$25 NZD

Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.

If you would like a faster courier service please contact our customer service team who will be able to assist you.

Oversized and heavy items

Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Kalon Cots, Bassinets, Changing Tables, Moses Baskets, Highchairs, Mattresses, Wooden Trolley, Easel, Wishbone Bikes, Hammocks and Hammock Stand. Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout. Please note that due to their oversized nature, all Moses Baskets will be sent via NZ Post, delivery within 5-12 working days from dispatch. 

Duty and Taxes
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us