Local and international online deliveries are dispatched from New Zealand & Australia. We use third-party warehouses that follow protocols to ensure a safe and healthy work environment for their teams.
FREE SHIPPING on orders over $150* going to NZ & AU destinations.
For more information, see the tables below. Prices listed exclude shipping oversized and heavy items.
Within New Zealand
Orders within New Zealand are shipped with NZ Post, with authority to leave (no longer signature required). Gift wrapping excluded from our 'over $150 free shipping' threshold.
DELIVERY METHOD
APPROX DELIVERY TIME
ORDER VALUE
PRICE
NZ Post
1 - 3 Working Days
Over $150.00 NZD
FREE
NZ Post
1 - 3 Working Days
Under $150.00 NZD
$8 NZD
Shipping to: Australia (if shopping on our New Zealand website)
Orders to Australia (excluding oversize items & gift wrapping) are shipped with DHL, via a signature service.
DELIVERY METHOD
APPROX DELIVERY TIME
ORDER VALUE
PRICE
DHL - from NZ
2 - 4 Working Days
Over $150.00 NZD
FREE
DHL - from NZ
2 - 4 Working Days
Under $150.00 NZD
$15 NZD
Shipping to: United States & rest of world (if shopping on our New Zealand website)
International orders (excluding oversize items & gift wrapping) are shipped with DHL Express, via a signature service.
DELIVERY METHOD
APPROX DELIVERY TIME
ORDER VALUE
PRICE
DHL - from NZ
2 - 5 Working Days
Over $250.00 NZD
FREE
DHL - from NZ
2 - 5 Working Days
Under $250.00 NZD
$32 - $41 NZD
Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier.
Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.
Oversized and heavy items
Depending on the destination, oversized and heavy items may be shipped from either our New Zealand or Australia warehouse.
DELIVERY METHOD
APPROX DELIVERY TIME
ORDER VALUE
PRICE
NZ Post - NZ to NZ
4 - 12 Working Days
Most oversized items
Calculated at checkout
Border Express - AU to AU
4 - 12 Working Days
Cots, bassinest & change tables
Calculated at checkout
Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Cots, Bassinets, Bouncinettes, Changing Tables, Moses Baskets, Highchairs, Mattresses, Wooden Trolley, Easel, and Wishbone Bikes.
Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout.
Duty and Taxes
Orders are inclusive of duties and taxes. Charges are assessed based on the value of the order and the tax-free threshold, if applicable, for goods imported into the destination country. Duties and taxes will be covered by us, ensuring that recipients are not responsible for these fees at the time of delivery. For more information please contact your local customs office, or contact us. This policy applies to customers worldwide.
